CrispCaddy™ Customer Care

Refund & Return Policy

We want you to love your CrispCaddy™ products. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy
You have 30 days after receiving your order to request a return.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need your receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at support@crispcaddy.com with your order number and details about your return request.

Please do not send an item back before contacting us and receiving return instructions. Items returned without first requesting a return may not be accepted.

Return Shipping

If your return is approved, we will provide you with instructions on where to send your package.

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged, or if you received the wrong product.

Please contact support@crispcaddy.com and include your order number and, when applicable, photos of the damaged or incorrect item. We will review the issue and work with you to resolve it.

Exchanges

If you would like a different product or bundle, the fastest way to receive the item you want is to return the original item and, once the return is approved, place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, the amount will be automatically refunded to your original payment method.

Please allow up to 10 business days for the refund to be processed. Your bank or credit card company may require additional time to process and post the refund to your account.

If you have not received your refund after the applicable processing period, please contact us at support@crispcaddy.com .

Questions?

If you have any questions about our return or refund policy, our customer care team is happy to help.